Refund policy

 

Cancellations And Refunds Policy – Taaza Mithai

A. Cancellation

  1. Your Cancellation - As a general rule You shall not be
    entitled to cancel your order once placed. You may choose
    to cancel Your order only within two-minutes of the order
    being placed by You. However, subject to Your previous
    cancellation history, We reserve the right to deny any
    refund to You pursuant to a cancellation initiated by You
    even if the same is within two-minutes.
  2. If You cancel Your order after two minutes of placing it, We
    shall have a right to charge you 100% of the order amount
    as the cancellation fee (inclusive of applicable taxes
    whenever not expressly mentioned), with a right to either
    not to refund the order value., as compensation for Us.
  3. Our Cancellation - We reserve the right to charge You
    cancellation fee for the orders constrained to be cancelled
    by Us for reasons not attributable to Us, including but not
    limited to:

- Failure to contact You by phone or email at the time of order
booking for seeking additional information or for confirmation;
- Failure to pick-up your order before the end of the business
hours of our outlet; or
- Unavailability of all the items ordered by You at the time of
booking the order. However, in the unlikely event of an item
on Your order being unavailable, We will contact You on the
phone number provided to Us at the time of placing the order
and inform You of such unavailability. In such an event You
will be entitled to cancel the entire order and shall be entitled
to a refund to an amount upto 100% of the order value.

B. Refunds

- You may be entitled to a refund for prepaid orders post
deduction of cancellation fee as described
above or in a manner as deemed fit by Us in
Our sole discretion.

- You may be entitled to a refund upto 100% of the order
value if the order is not ready for delivery
within the time stipulated by us at the time of
taking the order, however such refunds will be
assessed on a case to case basis by Us .Our
decision on refunds shall be final and binding.
- All refund amounts shall be credited to Your account as
may be stipulated as per the payment
mechanism of Your choice within a
reasonable time frame, in any event not later
than 7 business days. However, We shall not
be responsible for any delay caused by Your
bank or payment gateway that You have used
for making the payment.